EFFECTIVE DATE: JUNE 3RD, 2023

LAST UPDATED: MARCH 9th, 2025

WELCOME TO BONA FIDE LEADS! BY USING OUR SERVICES, YOU AGREE TO THE FOLLOWING TERMS OF SERVICE. PLEASE READ THEM CAREFULLY BEFORE ACCESSING OR USING OUR WEBSITE, SOFTWARE, AND AI-POWERED MARKETING SOLUTIONS.

1. INTRODUCTION

BONA FIDE LEADS ("COMPANY," "WE," "OUR," OR "US") PROVIDES MARKETING AUTOMATION, AI CHATBOT SOLUTIONS, REPUTATION MANAGEMENT, AND MISSED CALL TEXT-BACK SERVICES TO SMALL BUSINESSES. THESE SERVICES HELP BUSINESSES IMPROVE CUSTOMER ENGAGEMENT, MANAGE ONLINE PRESENCE, AND AUTOMATE COMMUNICATIONS.BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO COMPLY WITH THESE TERMS OF SERVICE, OUR PRIVACY POLICY, AND APPLICABLE GOVERNMENT REGULATIONS AND THIRD-PARTY PLATFORM POLICIES, INCLUDING BUT NOT LIMITED TO FACEBOOK'S ADVERTISING STANDARDS.

2. COMPLIANCE WITH LAWS & REGULATIONS

WE ARE COMMITTED TO FULL COMPLIANCE WITH GOVERNMENT REGULATIONS, INCLUDING:

2.1. DATA PROTECTION & PRIVACY LAWS

OUR SERVICES COMPLY WITH:

✅ GENERAL DATA PROTECTION REGULATION (GDPR) (FOR USERS IN THE EU)

✅ CALIFORNIA CONSUMER PRIVACY ACT (CCPA) (FOR USERS IN CALIFORNIA)

✅ TELEPHONE CONSUMER PROTECTION ACT (TCPA) (FOR SMS MARKETING COMPLIANCE)BY USING OUR SERVICES, YOU MUST ENSURE THAT:

YOU HAVE OBTAINED EXPLICIT CONSENT FROM CUSTOMERS BEFORE SENDING SMS OR AUTOMATED MESSAGES.YOU PROVIDE USERS WITH AN OPT-OUT OPTION FOR MESSAGING SERVICES.YOU DO NOT COLLECT, STORE, OR PROCESS SENSITIVE PERSONAL DATA UNLESS PERMITTED BY LAW.

2.2. FACEBOOK ADVERTISING & MESSAGING POLICIES

IF YOU USE OUR SERVICES TO MANAGE FACEBOOK ADS, MESSENGER BOTS, OR OTHER SOCIAL MEDIA AUTOMATION, YOU AGREE TO FOLLOW:

✅ FACEBOOK'S ADVERTISING POLICIES

✅ FACEBOOK’S MESSENGER PLATFORM POLICIES

✅ META BUSINESS GUIDELINESWE DO NOT TOLERATE THE MISUSE OF AI, AUTOMATION, OR LEAD GENERATION TOOLS IN WAYS THAT VIOLATE FACEBOOK’S POLICIES, INCLUDING:

❌ SENDING SPAM OR UNSOLICITED MESSAGES

❌ COLLECTING DATA WITHOUT USER CONSENT

❌ PROMOTING MISLEADING OR DECEPTIVE ADS

3. SERVICE USAGE GUIDELINES

YOU MAY USE BONA FIDE LEADS’ SERVICES ONLY FOR LAWFUL PURPOSES AND IN COMPLIANCE WITH ALL APPLICABLE LAWS. YOU AGREE NOT TO USE OUR SERVICES FOR:

FRAUDULENT, DECEPTIVE, OR UNETHICAL MARKETING PRACTICESSENDING UNSOLICITED SMS OR AI-DRIVEN MESSAGES WITHOUT USER CONSENTVIOLATING THIRD-PARTY PLATFORM TERMS (E.G., FACEBOOK, GOOGLE, WHATSAPP, ETC.)

WE RESERVE THE RIGHT TO SUSPEND OR TERMINATE ACCOUNTS THAT VIOLATE THESE TERMS.

4. PAYMENT & SUBSCRIPTION TERMS

OUR SERVICES MAY REQUIRE A MONTHLY SUBSCRIPTION FEE.PAYMENTS ARE NON-REFUNDABLE UNLESS STATED OTHERWISE IN A SEPARATE CONTRACT.FREE TRIALS (E.G., 14-DAY TRIAL) MUST BE CANCELED BEFORE THE TRIAL PERIOD ENDS TO AVOID CHARGES.

5. USER RESPONSIBILITIES

BY USING OUR SERVICES, YOU AGREE TO:

✅ USE AI CHATBOTS, SMS MARKETING, AND REPUTATION MANAGEMENT ETHICALLY AND LEGALLY.

✅ RESPECT USER PRIVACY AND PROVIDE OPT-OUT OPTIONS FOR COMMUNICATIONS.

✅ ADHERE TO ALL THIRD-PARTY PLATFORM RULES WHERE AUTOMATION IS APPLIED.

6. LIMITATION OF LIABILITY

WE PROVIDE OUR SERVICES AS-IS, WITH NO GUARANTEES OF SPECIFIC BUSINESS OUTCOMES. WE ARE NOT RESPONSIBLE FOR:

LOSS OF REVENUE DUE TO SERVICE INTERRUPTIONS.NON-COMPLIANCE FINES IF YOU FAIL TO FOLLOW LEGAL REGULATIONS.

PLATFORM BANS RESULTING FROM MISUSE OF AI, SMS, OR AUTOMATED MARKETING.

YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR ENSURING YOUR OWN COMPLIANCE WITH LEGAL AND PLATFORM-SPECIFIC POLICIES.

7. TERMINATION OF SERVICES

WE RESERVE THE RIGHT TO SUSPEND OR TERMINATE ACCESS TO OUR SERVICES IF:

YOU VIOLATE OUR TERMS OF SERVICE.YOU MISUSE AUTOMATION TOOLS IN A WAY THAT BREACHES PLATFORM RULES (E.G., FACEBOOK MESSENGER POLICIES).

YOUR ACTIONS RESULT IN LEGAL OR REGULATORY VIOLATIONS.

8. UPDATES TO TERMS OF SERVICE

WE MAY UPDATE THESE TERMS PERIODICALLY. ANY CHANGES WILL BE POSTED ON OUR WEBSITE, AND CONTINUED USE OF OUR SERVICES CONSTITUTES ACCEPTANCE OF THE UPDATED TERMS.

9. CONTACT INFORMATION

IF YOU HAVE ANY QUESTIONS ABOUT THESE TERMS OF SERVICE OR NEED COMPLIANCE GUIDANCE, CONTACT US AT:

📧 [email protected]

📞 (518) 363-9773 BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS.